Contact Us
Where do you deliver to?
Currently, we deliver to all addresses within Canada.
How can I track my order?
Once your order is confirmed, you'll receive an email with your order number. To track your package, visit our tracking page and enter your order number or email address.
What is the processing time for an order?
Our shipping timeline takes 4 to 11 business days, which includes the following processes:
Orders are processed within 1 to 3 business days (if placed before 22:00) from the time of purchase.
How long does delivery take?
Once shipped, delivery typically takes 3 to 8 business days, depending on your location.
What are the shipping costs?
We offer free shipping on all orders, with no hidden fees, regardless of size or weight. For more details, please visit our Shipping Policy.
What is your return policy?
We accept returns within 30 days of receiving your order. Please note:
- Return shipping costs are the buyer’s responsibility.
- Approved refunds will be issued to your original payment method.
For full details, visit our Return Policy.
Are there any exceptions to the return policy?
Yes, partial refunds may be issued for returns that:
- Show signs of use
- Are not in their original condition
- Are damaged or missing parts (not due to our error)
Please review our Return Policy for full details.
I have an issue with my order. How can I contact you?
If you need assistance, visit our Contact Page to reach our support team. We’re happy to help!
Contact Information:
Email: info@leopoldthornefashion.com
Or visit our Contact page
Company Information:
Website: https://leopoldthornefashion.com
Store name: Leopold Thorne Fashion
Address: 400 39 Ave SE, Calgary, AB T2G 5P8, Canada
Email: info@leopoldthornefashion.com
https://leopoldthornefashion.com/pages/contact
Phone number: +44 07884843084
Our customer service team is available Monday to Friday from 9 AM to 5 PM.
We aim to reply within 1 day.